Corporate Social Responsibility (CSR)

At Pacific Prime, we are committed to conducting our business in the most responsible and ethical way possible to reduce our operations' impact on the environment and support disadvantaged communities, especially young children from underprivileged backgrounds.

Reaching new heights through compassion and positive impact.

Pacific Prime

Our Mission

Along with making a positive difference in our environment and the lives of others worldwide, our mission is as follows:


To empower the less privileged through ongoing charitable donations and programs, at both a global and local level.


To support and invest in the education and future of youth from disadvantaged communities.


To integrate diversity and inclusion strategies in recruitment, onboarding, retainment, management, benefits, and training.


To invest in honing our global team's skills and competencies through industry-leading training programs.


To reduce our carbon footprint by integrating environmentally sustainable considerations into all aspects of our operations and business decisions.


To promote and embrace CSR practices across all business units, and equip our current and future leaders with not only business acumen but also the skills and tools needed to practice empathy and contribute to our wider community with CSR.

The Core Pillars of our CSR

To remain responsible and ethical in the locations we operate, we adhere to the following core pillars:

1. Community

Giving students from underprivileged backgrounds a brighter future.

We value community partnerships that benefit the less privileged and provide them with the necessary tools and resources to lead a more fulfilling life. One of our ongoing community partnerships is Room to Read - a non-profit organization that seeks to transform the lives of children in low-income communities and improve gender equality in education in the developing world.

Room to Read Logo

Over the past 10+ years, we have supported Room to Read's goal of eliminating illiteracy by funding a number of literacy programs and training for teachers, along with the construction of 11 schools in India, Laos, Nepal, and Sri Lanka.

Year School Name Village/City Country
2020 Chhouk Primary School Serei Sophoan Cambodia
2019 Government Primary School Tumdilewa India
2018 Phonsavanh Complete Primary School Vientiane Laos
2017 Vernkham Complete Primary School Vernkham Laos
2015 Mulloya Tamil Vidyalaya Hanguranketha Sri Lanka
Ranawa Viduhala Ranawa, Anuradhapura Sri Lanka
Narangallegama Viduhala Wedenigama, Anuradhapura Sri Lanka
2014 Shree Suryamati Higher Secondary School Madanpur Nepal
2013 Kammandaluwa Bilingual Kanishta Vidyalaya Kammandaluwa Sri Lanka
2011 Phonsavanh Complete Primary School Ban Phonsavanh Laos
2010 Namark Complete Primary School Namark Laos

Supporting and protecting employees’ mental health in the workplace.

City Mental Health Alliance HK

In 2022, we become a proud member of the City Mental Health Alliance in Hong Kong - a not-for-profit membership organization. Our membership means we have access to mental health experts and partner organizations whose sole vision is to ensure every workplace will protect, support, and establish positive mental health for their employees.

Head over to our Charity & Scholarships page for more information here.

2. Governance and Ethics

Operating with integrity in everything we do.

We endeavor to maintain the highest level of trust among our stakeholders by ensuring that we comply with or exceed our legal, regulatory, and ethical responsibilities in all jurisdictions. To do so, we implement strict rules of governance to achieve our strategic and CSR objectives.

Our employees uphold a code of conduct that sets a high standard for providing tailored solutions and supporting our individual and corporate clients with getting a quotation, designing a personalized plan, processing claims, and more.

3. People

Helping employees feel safe at work and achieve their full potential.

At Pacific Prime, we strive to provide a nurturing culture and safe environment for all our employees so that they can enjoy doing their work effectively and productively.

We actively listen to employees and compile all the feedback we can get to help us make swift decisions that benefit our employees in the short- and long-term. Instances of our actions include:

  • Implementing working from home arrangements during the COVID-19 pandemic.
  • Arranging COVID-19 vaccinations where possible to help employees gain access to vaccines.
  • Establishing robust company protocols globally for welcoming employees back to the workplace safely.
  • Deploying in-house IT solutions to aid employees’ capabilities when working and yield results.

Our past and present actions continue to contribute to the safety and wellbeing of our workforce, as well as promote a sense of trust and support between employees and Pacific Prime.


All our decisions and actions align with several guidelines to ensure we manage and support our employees in the best way possible, including the Universal Declaration of Human Rights and the International Labour Organization Declaration on Fundamental Principles and Rights at Work. Furthermore, our offices’ HR policies comply with relevant government legislation, ordinances, and regulations.


With inclusivity and diversity forming a core aspect of our recruitment and retainment strategy, we seek to support our employees in reaching their career aspirations through ongoing, state-of-the-art training and career development programs.

We are also an Equal Opportunity Employer, which is a fundamental and deliberate aspect of our HR philosophy and policy. As such, equal opportunity is provided to all local and expatriate individuals in all of our organization’s processes, including recruiting, hiring, training, transfers, working conditions, compensation, benefits, promotions, and development.

More so, we implement a zero-tolerance policy towards all forms of workplace discrimination, bullying, and harassment on the grounds of:

  • Race or ethnicity
  • National origin
  • Religion
  • Gender identity/expression
  • Age
  • Marital status
  • Sexual orientation
  • Disability
  • Any personal characteristics, beliefs, or situation

Our People, Our Workforce

Staff 700+ Staff Worldwide
Locations 27+ Nationalities from across the globe
28 different languages spoken including English, Mandarin, French, Spanish, Italian, German, Russian, Portuguese, Arabic, Hindi, Bahasa Indonesia, and Thai.

Together, we are one team that is well-equipped to resolve issues as they arise and cater to the multi-faceted needs of our international client base.

4. Environment

Minimizing any negative impact on the environment arising from our operations.

We recognize that we have a significant part to play in minimizing our negative impact on the environment, and we have a responsibility to manage that impact ethically. To fulfill our obligation to the environment, we are committed to the following:

Reduce environmental footprint

Increasing our capacity to reduce our environmental footprint by putting processes into place that seek to prevent, reduce, and mitigate any negative impact in all aspects of our global operations.

Renew, reuse and recycle

Procuring renewable, reusable recyclables and non-toxic products for our offices.


Providing adequate resources to establish and implement environmental programs, training our staff on the importance of environmental issues, and communicating our policy goals.