Allianz International Member Benefits

Added Insurer Services

In 2011, Allianz adopted the motto ‘Allianz, with you from A to Z’ reflecting the company's supportive and innovative member benefits and customer services. Allianz offers online support services, helplines, emergency evacuation, and medical advice through qualified health professionals, among other member benefits.

Allianz Worldwide member benefits:

• ‘Clear to Zero’ 48 hour claims processing
• Helpline Service
• Emergency Assistance
• MediLine Medical Advice Service
• Online Support Services

Allianz EFU member benefits:

• Cashless Claims Service
• Family Member Discount
• Discount on outpatient treatments
• Allianz EFU Helpline
• Medical Emergency Hotline

Bajaj Allianz member benefits

• Cashless Claims Service
• Bajaj Allianz Helpline
• Medical Emergency Hotline
• Other benefits

Allianz Indonesia member benefits

• Cashless Claims Service
• Allianz Indonesia Helpline
• Medical Emergency Hotline
• Other benefits

For more information about Allianz health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

Allianz International member benefits:

Allianz Worldwide continues to support its expatriate customers through their innovative and user-friendly member benefits. Expats will often find it difficult to navigate the healthcare system in a foreign country. The Allianz Helpline can assist members with emergency assistance, locating a doctor or health care facility, or organizing medical evacuation if required. Allianz Worldwide members can also phone the MediLine service to receive health advice from qualified health care professionals.

Allianz Worldwide were awarded Best International Private Health Group at the 9th Annual International Investment Fund and Product Awards in 2008. Allianz were acknowledged for their excellence in offering well structured products and providing flexibility to business organizations and individuals. Allianz were also recognized for their exceptional customer services, including multilingual helplines, in house medical services, environmentally friendly online services, and an efficient claims acceptance service via scan and email, post or fax.

Allianz Worldwide member benefits:

• ‘Clear to Zero’ 48 hour claims processing
• Helpline Service
• Emergency Assistance
• MediLine Medical Advice Service
• Online Support Services

For more information about Allianz Worldwide health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

‘Clear to Zero’ 48 hour claims processing

In 2006, Allianz introduced 'Clear to Zero', a 48 hour turn around claims service. The goal will promise to notify customers and pay claims within this time frame. Allianz exceeded this goal, in which 90 percent of claims were processed within 24 hours. The remaining 10 percent were processed within 48 hours.

Clear to Zero is supported by an automatic email notification system. Allianz customers are provided with updates at every stage of the claims process.

For corporate clients: Large corporate clients are now able to submit their claims via email, scan or fax, improving the claims process even further.

Helpline Service

Allianz Worldwide Care Helpline service provides members with access to claims assistance and other member services including:

• Pre-authorise treatments
• Pre-authorise emergency treatments
• Provide details of your policy benefits
• Confirm if your treatment is covered under your claim
• Receive updates on your claim
• Other claims related services
• Multi-lingual service

The Allianz Worldwide Care Helpline can be contact on:

The Allianz Worldwide Care Helpline can also be contacted through email on client.services@allianzworldwidecare.com

24 hours a day, 365 days a year

Emergency Assistance

An Emergency Assistance phone line is available to Allianz Worldwide members. Consultants are medically trained, providing a professional emergency assistance service.

In the case of an emergency, the Emergency Assistance phone line will offer medical advice and first aid assistance if required. Emergency Assistance can find a doctor or hospital in your area, organise emergency medical evacuation, and repatriation, anywhere in the world you may be.

Pre-authorisation of hospital treatment is not required in the event of an accident or medical emergency. Members can contact the Helpline after receiving emergency treatment, within 48 hours following the incident to organise pre-authorisation. Using the 24 hour Helpline, members can receive pre-authorisation and organise direct settlement of the hospital bills, ensuring ease of access to medical entitlements on your plan.

MediLine Medical Advice Service

MediLine offers health advice to Allianz Worldwide members. Expatriates living overseas may find it difficult to navigate the health system. MediLine is a great resource to receive immediate advice on various health issues that may be a concern to those living overseas. The team is highly experienced and medically trained in a wide spectrum of health fields including paediatrics, travel health and infertility*.

*The MediLine Service should be treated as an additional health service, not a replacement for professional medical advice from a treating doctor or specialist.

The MediLine Medical Advice Service offers advice in areas of:

• First Aid
• Infectious diseases
• Paediatrics
• Blood pressure
• Weight management
• ertility
• Vacinnations
• Dental care
• Mental Health
• Oncology

Contact the MediLine Medical Advice Service on +44 (0) 208 416 3929

24 hours a day, 365 days a year

Allianz Worldwide Online Support Services

Allianz Worldwide have created an online support service for its members to view their health insurance policy, manage their claim and locate doctors, specialists and health care facilities in their local region.

Allianz Worldwide members can go online to:

• View policy benefits online
• Download insurance certificate
• Download individual benefits guide
• Download Membership eCard
• Find out how much remains payable on benefit limit
• Confirm receipt of claims submitted
• Receive updates on claim
• View premium payments
• Update your personal details eg. Change address, email account
• Search for hospitals and doctors in the local city region, anywhere in the world

For more information about Allianz Worldwide health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.