AXA PPP UK Claims Assistance

Making a claim with AXA PPP:

• UK Health Insurance Plans
• UK Cash Back Plans

UK Health Insurance Plans

Quick links:

• Assistance with making a claim
• Where to receive treatment – AXA PPP Directory of Hospitals
• Making a claim for Hospital Treatment
• Making a claim for Emergency Treatment
• Making a claim for Outpatient Treatment
• UK Cash Back Plans

Assistance with making a claim

• Call the AXA PPP Helpline for assistance with making a claim.
• Ask what treatments are covered under your health insurance plan.
• Confirm policy benefits and limits on treatment.
• Find out which hospitals and medical facilities are listed under the AXA PPP Directory of Hospitals.
• If you need treatment in one of the countries below, you can use the telephone number in the table for the appropriate instructions and information on making a claim.

Where to receive treatment – AXA PPP Directory of Hospitals

• AXA PPP have carefully selected a large number of hospitals and health care facilities from all areas in the world, to be part of their AXA PPP Directory of Hospitals.
• More than 200 hospitals, 20 psychiatric hospitals, and 10 rehabilitation centers.
• AXA PPP Directory of Hospitals offer direct settlement of medical bills, with no need to submit a claim form. The medical bill is directly settled between the insurer and the hospital or health care facility.
• AXA PPP Directory of Hospitals will typically offer lower out of pocket medical expenses.
• For ease of access to medical services, at a recognised health care facility, it is highly recommended that all policy holders receive their treatment at a hospital listed under the AXA PPP Directory of Hospitals.
• Contact AXA PPP to find out which hospitals are listed under the AXA PPP Directory of Hospitals or visit the AXA PPP website to see a list of registered health care facilities.

Making a claim for Hospital Treatment

1. Contact AXA PPP to confirm your policy benefits and limits on your health insurance plan.
2. Advise AXA PPP of your proposed treatment plan, as prescribed by your treating doctor.
3. AXA PPP may send a Medical Information Form if they require further information.
4. Both you and your treating doctor will need to complete and sign the relevant sections of the Medical Information Form.
5. AXA PPP authorizes your medical treatment (or denies claim/requests further information).
6. If you receive your medical treatment at a hospital listed under the AXA PPP Directory of Hospitals, your medical bill will be directly settled between the healthcare facility and AXA PPP.
7. If you receive your medical treatment outside of the AXA PPP Directory then you will need to pay for your treatment and submit a claim form. AXA PPP may be able to organise direct settlement at a hospital outside the Director of Hospitals. For assistance, contact the Direct Settlement Desk on Telephone +44 (0) 1892 503 915.
8. Contact AXA PPP to find out which hospitals are listed under the AXA PPP Directory of Hospitals or visit the AXA PPP website to see a list of registered health care facilities.

Making a claim for Emergency Treatment

• In the event of an emergency, you are not required to pre-authorise your treatment before going to the emergency department for medical, dental or other emergency health care treatments.
• Give the hospital your membership card (if you are at a hospital under the AXA PPP Director of Hospitals).
• You must contact* AXA PPP (or have someone call on behalf of you) to advise of your medical condition and prescribed treatments. Contact number for AXA PPP in a medical emergency is +44(0) 1892 513 999 (worldwide).
• AXA PPP will request further information from your doctor if required. AXA PPP will authorise the prescribed treatment, according to your policy benefits.
• If you receive treatment at a hospital listed under the AXA PPP Directory of Hospitals, your medical bill will be directly settled between the hospital and AXA PPP.
• If you receive medical treatment outside of the AXA PPP Directory of Hospitals then you will usually need to pay for your treatment and submit a claim form. AXA PPP may be able to organise direct settlement at a hospital outside the Director of Hospitals. For assistance, contact the Direct Settlement Desk on Telephone +44 (0) 1892 503 915.
• Contact AXA PPP to find out which hospitals are listed under the AXA PPP Directory of Hospitals or visit the AXA PPP website to see a list of registered health care facilities.

Making a claim for Outpatient Treatment

• After receiving outpatient treatment, you will normally be required to pay for your treatment and submit a claim form.
• You may be able to have your medical bill directly settled, when you receive your outpatient treatment at a health care facility listed under the AXA PPP Directory of Hospitals.
• Some outpatient treatments will require a referral from your treating doctor.
• Contact AXA PPP to confirm your policy benefits, limits on your health insurance plan, or any other inquiries regarding making a claim for outpatient treatment.

UK Cash Back Plans

• Making a claim for UK Cash Back plans are very easy and straight forward:
  
  
  1. Receive medical treatment.
  2. Pay for treatment and get a receipt.
  3. Send receipts to AXA PPP.
  4. Money will be sent back to you.
• Policy holders can contact AXA PPP if they need to confirm policy benefits or limits on treatment.

For more information about AXA PPP health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.