Insurance Satisfaction Survey
Reed Smith Richards Butler LLP
1. Are you aware that you are enrolled in Reed Smith Richards Butler LLP’s Group Medical Insurance Scheme provided by April International?
Yes
No
2. Are you aware of Pacific Prime’s role and the contact points for assistance with your Reed Smith Richards Butler LLP’s Group Medical Insurance Scheme?
Yes
No
3. In the recent few months, have you received information about your healthcare scheme (i.e. welcome email from April International)?
Yes
No
4. Did the information/materials provided help you to understand what the healthcare scheme covers and how to access it?
Yes
No
5. Have you submitted any pre-authorisation request to April International?
Yes (Please complete question 6)
No
6. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience with the pre-authorisation request? (only if answered “Yes” in Q5)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
7. Have you tried “medical network and telehealth” service?
Yes (Please complete question 8)
No
8. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience with the ”Medical Network and Telehealth” services? (only if answered “Yes” in Q7)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
9. Have you tried “second medical opinion” service?
Yes (Please complete question 10)
No
10. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience with ”Second Medical Opinion” service? (only if answered “Yes” in Q9)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
11. Have you tried “Find a doctor” service?
Yes (Please complete question 12)
No
12. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience with ”Find a doctor” function? (only if answered “Yes” in Q11)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
13. Have you tried “stress management” service?
Yes (Please complete question 14)
No
14. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience with the ”Stress Management” Service? (only if answered “Yes” in Q13)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
15. Have you submitted any claim to April International?
Yes (Please complete question 16, question 17)
No
16. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience when claiming? (only if answered “Yes” in Q15)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
17. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your experience on reimbursement process? (only if answered “Yes” in Q15)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
18. Have you ever contacted April International for assistance with any issues/queries?
Yes (Please complete question 19)
No
19. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your overall experience with April International service? (only if yes in Q18)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
20. Have you ever contacted Pacific Prime for assistance with any issues/queries?
Yes (Please complete question 21)
No
21. On a scale of 0 (Very dissatisfied) to 10 (Very satisfied), how would you rate your overall experience with Pacific Prime’s service? (only if yes in Q20)
0 (Very dissatisfied)
1
2
3
4
5
6
7
8
9
10 (Very satisfied)
22. Any comments you would like to make about the healthcare scheme or the claims servicing/process?
Submit
Consent
Choices
