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Customer Testimonials

"I liked the speed, the detailed yet concise information about the insurance plan that was recommended for my family and of course the price."

Customer Testimonials

Who We Are

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Pacific Prime have more than fifteen years experience in the insurance industry.

We are an international company that provides locally compliant insurance for many regions around the world.

You can access an extensive range of health and medical insurance plans through us. We strive to offer superior advice on how to get the best insurance and where to get it from.

Our head office is in Hong Kong but we also have international offices in Shanghai, and Singapore.

Our consultants are located all around the world to offer the best local insurance solutions and are experts when dealing with how to advise clients on the range of insurance health plans available.

A comment from a happy customer

"I choose Pacific Prime by accident. But, I will probably stay with them for the rest of my life, and I certainly recommend them to anyone who is considering purchasing the medical insurance plan. They are professional, knowledgeable, and more importantly, they have empathy on their customer, not any specific individual, but the entire team, from top to down. My 4 years old son was diagnosed to have malignancy.  I don’t have to describe how miserable my life all of sudden became. The lucky part is, Pacific Prime shared my pain, and they played a critical role in communication with insurer, simplified the claim process, assigned a designated customer service person and successfully applied for some additional medical benefits for me after explaining some challenges we are facing. All they have done allowed me to focus on my boy’s medical treatment and family situation. ‘THANK YOU’ is not sufficient to express my appreciation to Pacific Prime, and as a customer, I know this is the service and team that you would like to have."

- Spring Zhou

More comments from our clients

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Service, manner and advice was some of the best that I have received since I have lived overseas. If I find myself in needing medical insurance in the future I will not hesitate in contacting you.

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Very helpful in helping me sort out exactly what health plan I was looking for, and certainly played a big part in me signing up with Cigna!

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I liked the speed, the detailed yet concise information about the insurance plan that was recommended for my family and of course the price.

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...invaluable help and information about the various policeis availble to me. Overall excellent customer service!

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...excellent in supporting me from the time of the application to renewal

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Very flexible, knowledgeable, fast, polite, happy to discuss over the phone and regularly doing the follow up.

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...really prompt with responding to all my queries

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I wasn't sure which insurance to go for and they really helped me.

Pacific Prime Offices Around the World
Hong Kong

35th Floor,
1 Hung To Road,
Kwun Tong,
Hong Kong

Tel: +852 3589 0531

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Hong Kong Office
35th Floor, 1 Hung To Road. Kwun Tong, Hong Kong
Shanghai

19th floor, Yunhai building,
1329 Middle Huaihai road,
Xuhui district, Shanghai, China

Tel:  +86 (0)21 2426 6400

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Shanghai Office
19th floor, Yunhai building, 1329 Middle Huaihai road, Xuhui district, Shanghai, China
Singapore

China Square Central, #09-02A
18 Cross Street
Singapore
048423

Tel: +65 6346 3781

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Singapore Office
China Square Central, #09-02A 18 Cross Street Singapore 048423
Beijing Service Office

Oriental Building - Room 402,

No.9, Dongfang East Road,

Beijing, 100027 - China

Tel: +86 010 6464 0611

Fax: +86 010 6460 0431

 

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Beijing - Service Office
Oriental Building - Room 402, No.9, Dongfang East Road, Beijing, 100027