About Us
We are an award-winning insurance intermediary of choice, simplifying the world of insurance to help you find the right plan. At Pacific Prime, we empower our clients with teams of trained experts and in-house technology, so they can make informed decisions within their budget.
With our world-class services, tailored solutions, and insurance experts who offer impartial advice, Pacific Prime aims to be the leading insurance broker of choice for individuals and corporations alike.
Our story
Our story begins in 2000 when our Founder and CEO, Neil Raymond, saw an opportunity to streamline the insurance process by helping clients understand and compare the different options in the market.
We pride ourselves in giving impartial advice and world-class customer service. More than half of our Pacific Prime’s staff are dedicated to helping and supporting our clients with claims and administration issues.
From our humble beginning in Hong Kong to our current status as a renowned global intermediary firm, witness our company’s growth through this interactive timeline.
Meet Our Founder and CEO
Neil founded Pacific Prime in 2000 with the goal of simplifying insurance. Over the past two decades, Neil has grown Pacific Prime to where it is today - one of the world’s leading global health insurance brokerages.
Recently, he was also a proud winner of the CEO Today 2022 Global Awards.
Follow him on LinkedIn for industry insights!
Key Figures
Here are some figures we are incredibly proud of:
Our Global Operations
Have your insurance needs met at any of our 15 strategically-located offices around the world.
What can Pacific Prime do for you?
Here are several ways we can support your journey to a healthier you:
Comprehensive Knowledge
Having been in the industry for over 20 years, we know the ins and outs of the available medical plans.
Free Insurance Advice and Planning
100% free and impartial advice is just a phone call or several clicks away.
Wide Range of Insurance Solutions
Choose from individual health insurance and corporate insurance to maternity insurance. We cater to a variety of needs.
Download our corporate brochure
Top Insurers
We have strong partnerships with top insurers, including AXA Health, Bupa, and Cigna, from which we have won a number of awards over the years.
Local Insurers
We work with the best locally compliant health insurance companies throughout the world.
Dedicated Support
As a part of our value-added services, our team of insurance experts can assist you throughout your insurance journey - from claims filing to renewal support and more.
Why should you choose an insurance broker over an agent?
A broker prioritizes our clients’ needs and interests. With our expertise, we help you compare plans from various insurers to secure the right plan at the best possible price. Large brokers, like Pacific Prime, also offer additional client support, such as claims analysis and benefits negotiation.
An insurance agent, on the other hand, is committed to selling policies on behalf of the insurer whom they earn their commissions from.
Charity and Scholarships
We believe in giving back to the community. As an insurance brokerage, we pride ourselves on our knowledge and are committed to conducting business ethically. Likewise, we recognize the value of education and supporting children who will become leaders of tomorrow.
Here are several ways we’ve positively influenced/helped our communities.
Back in 2019, our Dubai office partnered with Companies for Good and The Mawada Project to create yarn wigs for children with cancer who were going through chemotherapy.
We have supported literacy programs and helped build 11 schools in developing countries in our ongoing partnership with Room to Read.
