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CIGNA Member Benefit

CIGNA international health insurance plans offer a wide variety of international health care service as part of their CIGNA member benefits.

CIGNA
  • CIGNA offers an extensive range of member benefits available to international and local health insurance plans.

  • CIGNA International Expatriate Benefits (CIEB)

    Members on a CIGNA International Employee Health Insurance plan may have access to a range of CIGNA International Expatriate Benefits:


    Emergency Evacuation
    • International SOS
    Claims Assistance
    • CIEB International Customer Service Centre
    • CIGNA EnvoyWeb Portal
    Health Information and Support
    • CIGNAlinks
    • CIGNA CompassSM
    Preventative Health and Well being benefits
    • Global Health Solutions
    • Wellness Solutions
    Disease Management
    • Global Health Solutions (Expatriate Condition Management)

    For more information about CIGNA health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

  • CIGNA Healthcare member benefits

    Members on a CIGNA Health Insurance plan may have access to a large range of health and well being benefits:


    Claims Assistance
    • Online CIGNA Website
    • CIGNA Helpline
    Health Information and Support
    • CIGNA HealthCare 24 hour health information line
    • CIGNA Health Advisor
    Preventative Health and Well being benefits
    • CIGNA Complimentary Lifelong Preventive Program
    • CIGNA Well Informed Program
    • CIGNA Healthy Rewards Program
    • CIGNA Well Aware for Better Health
    • CIGNA Healthy Steps to Weight Loss
    Disease Management
    • CIGNA LifeSOURCE Transplant Network
    • CIGNA Health Advisor
    Pregnancy Support
    • CIGNA HealthCare Healthy Babies
    • CIGNA Healthy Pregnancies, Healthy Baby Program
    Cancer Support
    • CIGNA Comprehensive Cancer Support Program

    For more information about CIGNA insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

  • CIGNA International Expatriate Benefits (CIEB)

    International SOS


    • CIGNA members will have access to a medical emergency phone line, available 24 hours a day, 7 days a week, 365 days a year in any country in the world.
    • Through the CIEB International Customer Service Centre, CIGNA expatriate members will be directed to International SOS in the event of a medical emergency.
    • International SOS is an expert in providing emergency assistance to expatriate and travellers located in any country region worldwide.


    CIEB International Customer Service Centre

    Customer service centre dedicated to CIGNA International expatriate members.


    • Speak with a consultant to discuss your policy and clarify your member benefits
    • Find out what treatment is covered on your plan
    • Find out how to claim for treatment
    • Pre-authorise treatment, obtain guarantees of treatment
    • Physician and hospital referrals
    • CIGNA International expatriate members can call the Customer Service Centre in a medical emergency to receive advice and be directed to International SOS for emergency assistance.
    • Available 24 hours a day, 7 days a wee, 365 days a year.


    CIGNA EnvoyWeb Portal

    Online website dedicate to CIGNA International expatriate members.


    • Members can view their health insurance policy
    • Update details on policy and make payments
    • Receive information on how to claim for treatment
    • Receive information on health advice


    CIGNA has a large network of health care providers available in various regions worldwide.


    • CIGNA has carefully selected high quality health care providers, members can be assured they will receive exceptional level of medical care.
    • Network providers are located in Australia, Hong Kong, China, Taiwan, Singapore, Indonesia, Malaysia, and five Middle Eastern countries (Saudi Arabia, the United
    • Arab Emirates, Bahrain, Qatar, Kuwait), as well as Spain, the United Kingdom, and the United States.
    • Members will often be provided with a direct settlement of their medical bill (no need to pay and submit a claim form).


    CIGNA CompassSM

    CIGNA International expatriate members have access to an interactive multimedia tool.


    • Digital media files are downloaded from the site which allow members to receive explanations of their policy benefits, procedures for claiming, and other related information.
    • Members are given information, allowing them to make full use of their member benefits.


    Global Health Solutions

    CIGNA International expatriate members are offered a range of health assessments and health advice through Global Health Solutions.


    • International Health
    • Well-Being Assessment
    • Optional targeted risk assessments
    • Online health improvement programs
    • Expatriate Condition Management (for those with chronic conditions)


    Wellness Solutions


    • Online Health and Wellbeing Assessment to identify health risks for expats living overseas.
    • Using these results, health advice is provided to change health behaviors in areas such as nutrition, sleep, stress management and physical activity.
    • Program aims to improve employees health and performance through lifestyle and behaviour change and health advice.


    Expatriate Condition Management (for those with chronic conditions)


    • As part of Global Health Solutions, members are offered assistance in the management of their chronic condition, such as Diabetes and Asthma.
    • Members complete an online assessment about their health condition.
    • The assessment will calculate any health risks associated and health advice will be forwarded to the member.
    • If a high health risk is detected, member may be appointed to the CIEB clinical for further assistance.
    • Medical second opinions are also available to provide the member with advice on diagnosis, treatment plan and alternative treatments that might be available. Member can also submit their medical records via CIGNA's confidential web portal (CIGNA Envoy)


    For more information about Nordic Health Care health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

  • CIGNA Healthcare member benefits

    Online CIGNA Website

    Members can visit the CIGNA online website for assistance in making claims, viewing policy benefits and access health information and advice.


    • View your health plan: medical benefits, limits, co payments, deductibles.
    • Claims assistance: view your claims history and information on making a claim.
    • Quicken Health Expesnse Tracker allows members to manage their claim and view medical expenses, deductibles and other expenses online.
    • Pay your premium
    • Download and print a temporary replacement CIGNA ID Card.
    • Locate health care providers
    • Compare hospitals and find out how they rate for certain treatments
    • Order prescription medications to your home address
    • Information on prescription drugs, interactions, side effects and safety precautions.
    • Information on a range of health conditions, managing your health and alternative treatments.


    The CIGNA Customer Helpline


    • The CIGNA Helpline can provide you with assistance throughout the claims process and confirm policy benefits and entitlements to treatments.
    • CIGNA members can use the service to discuss their policy benefits and receive instructions on how to claim.


    CIGNA HealthCare 24 hour health information line


    • At any time of the day or night, members can receive medical advice with access to a medical phone line service.
    • Member can speak with a qualified nurse or listen to recorded information from the health library.
    • Health advice can be offered from a range of topics such as womens health, paediatrics, chronic illness, and recover from surgery.


    CIGNA Health Advisor

    The Health Advisor team is staffed by a range of qualified and experience health professionals from various backgrounds including:


    • Doctors
    • Pharmacists
    • Registered Nurses
    • Behavioral Health Clinicians
    • Health Educators
    • Nutritionists

    Those who require treatment can receive a second opinion from a qualified professional on diagnosis, recommended treatment plan, alternative treatment options, and other related queries.



    CIGNA Complimentary Lifelong Preventive Program

    Annual influenza vaccination and health screening check ups.



    CIGNA Well Informed Program


    • A unique software program uses data from patient to detect any potential chronic illnesses such as Diabetes, hypertension, cholesterol, depression and other conditions.
    • If a problem is identified, the doctor and patient will be informed.
    • The Well Informed program aims to involve physicians and patients in the treatment plan and encourage preventative action against lifestyle diseases.


    CIGNA Healthy Rewards Program


    • CIGNA supports members in achieving their optimum level of health. Members can receive up to 62 percent off Weight Watchers, smoke cessation programs, health magazine subscriptions, vitamins, and fitness clubs.

      Weight management Healthyroads Weight Management Program
      Registered Dietitian Network
      Jenny Craig
      Weight Watchers
      NutriSystem
      Weight management scales
      Fitness Fitness Club and Equipment Discounts
      Just Walk 10,000 Steps-a-Day
      Gyms and equipment
      Just Walk 10,000 Steps-a-Day
      Vision Exams, Eyewear and Contacts
      Lasik Vision Correction
      Hearing Exams and Aids
      Smoking cessation programs Healthyroads Tobacco Cessation Program
      Tobacco Solutions
      Quitnet
      Complimentary therapy Acupuncture
      Chiropractor
      Massage
      Mind, Body and Soul Healthyroads Mind/Body Program
      Yoga Journal (subscriptions, DVDs, yoga conference discounts)
      SpaFinder
      Dental Anti-cavity Products through Epic
      Vitamin supplements Drugstore.com
      ChooseHealthy (discounts on natural supplements)
      Magazine subscriptions Mayo Clinic Books
      Magazine Subscriptions


    CIGNA Well Aware for Better Health


    • Assistance in management of chronic conditions, such as:

      Asthma
      Diabetes
      Depression
      Back injury
      Weight management
      Chronic Obstructive Pulmonary Disease (such as Emphysema)
      Irritable Bowel Syndrome
      Inflammatory Bowel Disease
      Urinary Incontinence
    • An action plan will be devised for the patient
    • A registered nurse can be contacted to offer advice and management.
    • The service will provide your doctor with feedback on your progress.
    • Information booklet, reminders on tests and consultations, and newsletters will also be provided.


    CIGNA Healthy Steps to Weight Loss


    • A Health Coach offer members a personalised action plan to achieve weight loss goals throughout nutrition and exercise.
    • Reduce your risk of lifestyle diseases associated with obesity including Type 2 Diabetes, Cardiovascular diseases and depression.
    • Support through phone line or online services.
    • Tools to assist your weight loss including pedometer, tape measure and diet and exercise workbook.


    CIGNA LifeSOURCE Transplant Network


    • CIGNA has a network of over 130 nationally recognized transplant institutions.
    • All CIGNA transplant provider networks have CMS certification, quality team qualifications and experience, FACT and NMDP certification for stem cell transplant programs, and reasonable location and accessibility.
    • CIGNA members who require a transplant procedure can use this service to speak with transplant nurses and transplant medical director to receive expert advice regarding their condition.
    • Clinical Resource Tools developed and managed by CIGNA Healthcare medical management.


    CIGNA Health Advisor

    The Health Advisor team is staffed by a range of qualified and experience health professionals from various backgrounds including:


    • Doctors
    • Pharmacists
    • Registered Nurses
    • Behavioral Health Clinicians
    • Health Educators
    • Nutritionists


    CIGNA HealthCare Healthy Babies


    • Health support materials to provide guidance throughout pregnancy and following the birth of your child.
    • Information brochures range from pregnancy, oral health, depression and other related topics.
    • If your child has additional health needs, support from a nurse manager can be made available.


    CIGNA Healthy Pregnancies, Healthy Baby Program


    • Health support materials to women considering pregnancy
    • Risk assessment and routine follow ups
    • Prenatal education and management
    • Women with additional health needs or high risk pregnancy will be referred to a Specialty Case Management Nurse.


    CIGNA Comprehensive Cancer Support Program


    • Members receive comprehensive advice on cancer prevention through screening and lifestyle behaviors.
    • Those at higher risk of cancer, who do not receive health screening checks receive outreach calls.
    • Those diagnosed with cancer and receiving treatment are referred to a Specialty Case Management Nurse for guidance and assistance.
    • An end of life program is offered to patients and families to ease of transition into palliative care.


    For more information about Nordic Health Care health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

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