Our approach: Employee Benefits Plan Administration

As an employee benefits administrator, we provide added value via ongoing administration of your company insurance solution. This ensures that your plan continues to deliver smoothly and sustainably.

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Efficient plan administration from a leading employee benefits administrator

Pacific Prime’s service does not stop once you have selected a company insurance provider. As an employee benefits administrator, we offer support and continual service throughout the life of your plan. From managing claims through to scheduled reviews and meetings, the Plan Administration process of our Broker Framework ensures you are always in control of your employee benefits.

Below is a brief overview of how Pacific Prime’s after-sales support can benefit your company:

Coordination

Coordination

We leverage our close relationships with insurers to coordinate smooth administration and management. As an employee benefits administrator, all pain points and concerns are handled by us - leaving you to focus on your business.

Review meetings

Review meetings

You can expect regular meetings from us as your employee benefits plan administrator. We do this to ensure that every aspect of your plan is on the right track, performance is high, and concerns are quickly addressed.

Communication

Communication

The employee benefits plan administration process includes having a dedicated point of contact to handle all of your communication between us and your company. We also run sessions to ensure your staff are educated and engaged.

Census management

Census management

We monitor and track all plan modifications, including enrolments and terminations. As an EB administrator, we take responsibility for ensuring your data is accurate and managed efficiently.

Accounting

Accounting

Our accounting team ensures timely reconciliation and arrangement of all payments, for customers and insurers alike. This means no late bills or payments, and accurate records for your plan.

Streamlined claims process

Streamlined claims process

As a benefits administrator, we leverage our close relationships with insurers to ensure prompt and issue free claims processing. Our team also offers an exclusive claims pickup service, as well as online submission.

Employee claims assistance

Employee claims assistance

Your staff can make claims via our employee benefits administrators. We offer advice and assistance to staff needing to claim, and escalation services should an issue arise.

Direct billing

Direct billing

Make things faster and more convenient for your staff by utilizing our dedicated direct billing networks with healthcare providers in your country, and globally. Reduce your wait time, and get care faster.

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Learn more about group insurance

Download our corporate benefits brochure that provides an in-depth look at how we can help you secure the right benefits and insurance for your business.