Pacific Prime’s service does not stop once you have selected a company insurance provider. As an employee benefits administrator, we offer support and continual service throughout the life of your plan. From managing claims through to scheduled reviews and meetings, the Plan Administration process of our Broker Framework ensures you are always in control of your employee benefits.
Below is a brief overview of how Pacific Prime’s after-sales support can benefit your company:
We leverage our close relationships with insurers to coordinate smooth administration and management. As an employee benefits administrator, all pain points and concerns are handled by us - leaving you to focus on your business.
You can expect regular meetings from us as your employee benefits plan administrator. We do this to ensure that every aspect of your plan is on the right track, performance is high, and concerns are quickly addressed.
The employee benefits plan administration process includes having a dedicated point of contact to handle all of your communication between us and your company. We also run sessions to ensure your staff are educated and engaged.
We monitor and track all plan modifications, including enrolments and terminations. As an EB administrator, we take responsibility for ensuring your data is accurate and managed efficiently.
Our accounting team ensures timely reconciliation and arrangement of all payments, for customers and insurers alike. This means no late bills or payments, and accurate records for your plan.
As a benefits administrator, we leverage our close relationships with insurers to ensure prompt and issue free claims processing. Our team also offers an exclusive claims pickup service, as well as online submission.
Your staff can make claims via our employee benefits administrators. We offer advice and assistance to staff needing to claim, and escalation services should an issue arise.
Make things faster and more convenient for your staff by utilizing our dedicated direct billing networks with healthcare providers in your country, and globally. Reduce your wait time, and get care faster.
Need more information?
Ready to learn about how Pacific Prime can help your business? Click here to fill out a short form that will help our advisors get to know your business.
Download our corporate benefits brochure that provides an in-depth look at how we can help you secure the right benefits and insurance for your business.