Our approach: Plan administration

We provide added value via ongoing administration of your company insurance solution. This ensure that your plan continues to deliver smoothly and sustainably.

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Plan administration

Pacific Prime's service does not stop once you have selected a company insurance provider. We offer support and continual service throughout the life of your plan. From managing claims through to scheduled reviews and meetings, we work to ensure you are always placed with the right insurer.

Below is a brief overview of how Pacific Prime's Corporate team helps to administer your plan:

Coordination

Coordination

We leverage our close relationships with insurers to coordinate smooth plan administration and ongoing management. This means that all pain points and concerns you might have are handled by us, leaving you to focus on running your business.

Review meetings

Review meetings

To ensure every aspect of your plan is operating on the right track, we hold regular meetings where we review plan performance, address any concerns, and changes to your operations.

Communication

Communication

We assign a dedicated point of contact who can handle all communication between Pacific Prime and your company. We also communicate with your employees to help paint a clear picture of plan benefits and administrative procedures. This is further streamlined by our dedicated employee web portal.

Census management

Census management

Our team constantly monitors and tracks plan modifications, including staff enrolments and terminations. This ensures that your plan and data generated is accurate and managed efficiently.

Accounting

Accounting

Our accounting team ensures timely reconciliation and arrangement of all payments, for customers and insurers alike. This means no late bills, no late payments, and accurate records for your plan.

Streamlined claims process

Streamlined claims process

Your corporate team at Pacific Prime can manage all claims. By leveraging close relationships with all insurers we are able to ensure that your claims are handled promptly and any issues addressed immediately. We also offer an exclusive claims pickup service and online claims submission.

Employee claims assistance

Employee claims assistance

We have a dedicated team to provide claims assisted when it is requested or if escalation is needed, and always guarantee that your employees’ medical information remains private.

Direct billing

Direct billing

We develop dedicated direct billing networks with healthcare providers to suit our clients’ every need. This shortens the amount of time your employees spend at the hospital, and minimizes confusion.

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Learn more about group insurance

Download our corporate benefits brochure that provides an in-depth look at how we can help you secure the right benefits and insurance for your business.