{"id":5937,"date":"2019-09-13T16:20:09","date_gmt":"2019-09-13T08:20:09","guid":{"rendered":"https:\/\/www.pacificprime.com\/blog\/?p=5937"},"modified":"2026-02-20T01:05:11","modified_gmt":"2026-02-19T17:05:11","slug":"main-characteristics-of-an-employee-assistance-program","status":"publish","type":"post","link":"https:\/\/www.pacificprime.com\/blog\/main-characteristics-of-an-employee-assistance-program.html","title":{"rendered":"What are the main characteristics of an Employee Assistance Program?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Struggling to maintain a work-life balance, paying off a mortgage, and raising a family at the same time can lead to serious mental problems, such as <\/span><a href=\"https:\/\/www.who.int\/news-room\/fact-sheets\/detail\/depression\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">depression<\/span><\/a><span style=\"font-weight: 400;\">, anxiety, and insomnia. No matter how well you\u2019ve trained your employees to separate their personal lives from work, these personal struggles often seep through the cracks and can affect your employee\u2019s performance and productivity. As businesses start to realize that personal wellbeing and job performance are closely connected, <\/span><a href=\"https:\/\/www.pacificprime.com\/blog\/employee-assistance-programs.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Employee Assistance Programs<\/span><\/a><span style=\"font-weight: 400;\"> (EAP) are <\/span><a href=\"https:\/\/compeap.com\/new-survey-more-organizations-are-offering-employee-assistance-program-eap-services\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">gaining popularity<\/span><\/a><span style=\"font-weight: 400;\"> all over the world.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article by <\/span><a href=\"https:\/\/www.pacificprime.com\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Pacific Prime<\/span><\/a><span style=\"font-weight: 400;\">, we will explore the key characteristics of EAPs and their potential impact on your business.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class='code-block code-block-4' style='margin: 8px 0; clear: both;'>\n<p><button class=\"mo-modal-open\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-4629\" src=\"https:\/\/www.pacificprime.com\/blog\/wp-content\/uploads\/SEO-Baner-Corporate.jpg\" alt=\"Corporate insurance banner\" width=\"1138\" height=\"493\" \/><\/button><\/p><\/div>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What are EAPs?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">EAPs are offered by businesses to help employees cope with personal and work-related issues that may have negative ramifications on their job performance, health, and general wellbeing. These programs ensure that your employees have someone to talk to about their concerns and offer counseling advice to help them cope with these issues.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Problems they address<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees encounter stress from countless sources in their work and personal life. EAPs are designed to offer a holistic framework for employees that address common sources of stress such as:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mental health problems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work-related issues<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Relationships\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Grief over the loss of a loved one<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marital strife<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Substance abuse and other types of addiction\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">EAPs will connect your employees with professionals that offer coaching and counseling sessions to help your employees get back on track.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Different employee assistance plans will offer varying services depending on the insurer and your budget. These are some common employee assistance services offered by leading <\/span><a href=\"https:\/\/www.pacificprime.com\/corporate\/insurers\/\"><span style=\"font-weight: 400;\">global insurers<\/span><\/a><span style=\"font-weight: 400;\"> that <\/span><a href=\"https:\/\/www.pacificprime.com\/corporate\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Pacific Prime<\/span><\/a><span style=\"font-weight: 400;\"> partners with, such as <\/span><a href=\"https:\/\/www.pacificprime.com\/insurers-and-partners\/aetna-international\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Aetna<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.pacificprime.com\/insurers-and-partners\/insurer-cigna\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Cigna<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.pacificprime.com\/insurers-and-partners\/bupa\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Bupa<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li><strong><strong>24-hour\/7-day hotline counseling service: <\/strong><span style=\"font-weight: 400;\">Employees can gain access to around-the-clock service from qualified counselors to help manage sudden spikes in stress levels.<\/span><\/strong><\/li>\n<li><strong>Therapeutic counseling: <\/strong><span style=\"font-weight: 400;\">Clinical therapists will help your employees determine the best route of therapy. This type of service can help employees cope with clinical problems such as depression and anxiety, and can either happen over the phone or in person.\u00a0\u00a0<\/span><\/li>\n<li><strong>Work-life services: <\/strong><span style=\"font-weight: 400;\">With this service, you\u2019ll be able to explain your needs to someone over the phone. They will then find trusted service providers, including banks and schools; make travel arrangements for you; or put you in touch with recommended third-party experts. This service can help employees address institutional issues such as financial stress and educational needs.<\/span><\/li>\n<li><strong>Manager assistance services:<\/strong><span style=\"font-weight: 400;\"> Offers coaching and training sessions to help managers develop skills such as time management, communication, employee dispute mediation, and providing constructive feedback.\u00a0\u00a0<\/span><\/li>\n<li><strong><strong>Critical Incidents service:<\/strong><span style=\"font-weight: 400;\"> Provides support to employees who are coping with the physical and psychological symptoms caused by critical incidents or trauma.<\/span><\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Additionally, these programs will guarantee the confidentiality of your employees, giving them access to secure and private assistance that helps address their work-related and personal issues.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Cost and duration<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The cost and duration of EAPs will depend on which country you are in and the type of programs you intend to purchase. EAPs will usually come with a base fee along with additional charges for further services such as therapeutic counseling sessions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The duration can also vary depending on the type of service. 24\/hour hotline services can be available continuously depending on the plan\u2019s contract, while each counseling service or training course can up to take several weeks.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">EAPs impact on your business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The distress caused by work-related and personal issues can lead to increased absenteeism, which causes a total loss of <\/span><a href=\"https:\/\/www.inc.com\/encyclopedia\/employee-assistance-programs.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">$312 billion<\/span><\/a><span style=\"font-weight: 400;\"> annually for businesses. Here are a few ways EAPs can help you reduce costs while also improving your business&#8217;s performance.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Increased productivity<\/span><\/h3>\n<p><a href=\"https:\/\/www.hr.com\/en\/communities\/benefits\/roi-calculator-reveals-the-savings-of-eap-success_ead2xtge.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Studies<\/span><\/a><span style=\"font-weight: 400;\"> show that after employee assistance services have been made available, employee sick leave has reduced by 33%, work-related accidents decreased by 65%, and lost time got reduced by 40%.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In practice, this translates to fewer distractions and disruptions in the workplace, which in turn, leads to a more productive team of employees. <\/span><a href=\"http:\/\/www.morneaushepell.com\/sites\/default\/files\/documents\/3115-return-investment-employee-and-family-assistance-programs\/13863\/efaproireport2014.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Morneau Shepell research group<\/span><\/a><span style=\"font-weight: 400;\"> found that for every $1 you invested in EAPs, the return is 8 times greater!<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Improved employee retention rate<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Improving the wellness of your workforce often means that their engagement level in the company increases. This can improve your employees\u2019 job satisfaction level and increase your employee <\/span><a href=\"https:\/\/hrdailyadvisor.blr.com\/2018\/07\/03\/employee-assistance-programs-vital-retention-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">retention rate<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Lower insurance claims<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">EAPs can help reduce the number of insurance claims by your employees as they address stress-related problems that may lead to work-related accidents and mental health issues. This will then allow you to get lower insurance premiums from your insurer over time, further reducing costs for your business.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What to look out for\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Like any other type of investment, you want to get the most returns out of EAPs. If your EAPs are not working effectively, you need to be able to identify the flaws and make adjustments to your plan as soon as possible. There are the key <\/span><a href=\"https:\/\/www.inc.com\/encyclopedia\/employee-assistance-programs.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">signals of a poorly functioning EAP<\/span><\/a><span style=\"font-weight: 400;\"> to look out for:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Negative feedback on the EAP services from your employees<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">EAP services are not being used by your employees<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">EAP services are not solving the issues your employees face<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your employees see the EAP as a form of punishment for poor performance<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While most employers see EAPs as a necessary tool to improve their employees\u2019 wellbeing and increase their productivity, not all services that an EAP provides will fit your employees\u2019 needs. For this reason, it is important for you, the employer, to actively look for ways to adjust and improve your employee assistance plan.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Finding the best EAP for your business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To learn more about EAPs, you can visit us at <\/span><a href=\"https:\/\/www.pacificprime.com\/corporate\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Pacific Prime<\/span><\/a><span style=\"font-weight: 400;\"> for further advice from our experts. As an <a href=\"https:\/\/www.pacificprime.com\/corporate\/approach\/\">insurance brokerage<\/a> with almost 20 years of experience, we work with over 3,000 corporate clients from all over the world to help them find the <a href=\"https:\/\/www.pacificprime.com\/corporate\/company-insurance-solutions\/\" target=\"_blank\" rel=\"noopener noreferrer\">best employee benefits solutions<\/a> at the most optimal price. <\/span><a href=\"https:\/\/www.pacificprime.com\/corporate\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Contact us<\/span><\/a><span style=\"font-weight: 400;\"> today to get started, and get answers to all your questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class='code-block code-block-8' style='margin: 8px 0; clear: both;'>\n<p><button class=\"mo-modal-open\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-4627\" src=\"https:\/\/www.pacificprime.com\/blog\/wp-content\/uploads\/PPCOM-B_Bus_01.jpg\" alt=\"Business insurance banner\" width=\"1138\" height=\"493\" \/><\/button><\/p><\/div>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Struggling to maintain a work-life balance, paying off a mortgage, and raising a family at the same time can lead to serious mental problems, such as depression, anxiety, and insomnia. No matter how well you\u2019ve trained your employees to separate their personal lives from work, these personal struggles often seep through the cracks and can &#8230;<\/p>\n","protected":false},"author":49,"featured_media":5938,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1711],"tags":[1735,1782,1585,1452,2116],"class_list":["post-5937","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-benefits","tag-ban_cor","tag-employee-benefit-solutions","tag-employee-benefits-broker","tag-group-health-insurance","tag-insurance-plans-for-companies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Are the Main Characteristics of an Employee Assistance Program?<\/title>\n<meta name=\"description\" content=\"In this article by Pacific Prime, we will explore the key characteristics of Employee Assistance Programs and their potential impact on your business.\u00a0\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pacificprime.com\/blog\/main-characteristics-of-an-employee-assistance-program.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Are the Main Characteristics of an Employee Assistance Program?\" \/>\n<meta property=\"og:description\" content=\"Struggling to maintain a work-life balance, paying off a mortgage, and raising a family at the same time can lead to serious mental problems, such as depression, anxiety, and insomnia. No matter how well you\u2019ve trained your employees to separate their personal lives from work, these personal struggles often seep through the cracks and can affect your employee\u2019s performance and productivity. As businesses start to realize that personal wellbeing and job performance are closely connected, Employee Assistance Programs (EAP) are gaining popularity all over the world.\u00a0\u00a0 In this article by Pacific Prime, we will explore the key characteristics of EAPs and their potential impact on your business.\u00a0\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pacificprime.com\/blog\/main-characteristics-of-an-employee-assistance-program.html\" \/>\n<meta property=\"og:site_name\" content=\"Pacific Prime&#039;s Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pacificprime\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-13T08:20:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T17:05:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pacificprime.com\/blog\/wp-content\/uploads\/EAP-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta 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No matter how well you\u2019ve trained your employees to separate their personal lives from work, these personal struggles often seep through the cracks and can affect your employee\u2019s performance and productivity. 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