Allianz International Claims Assistance

Find out:

• How to make a claim with Allianz Worldwide
• How to make a claim with Allianz Indonesia
• How to make a claim with Bajaj Allianz
• How to make a claim with Allianz EFU

The Allianz Helpline can provide you with assistance throughout the claims process. Allianz members can use the service to discuss their policy benefits and receive instructions on how to claim.

Contact the Allianz Helpline on +353 1 630 1301

24 hours a day, 7 days a week

Contact the Bupa International Helpline on: +44 (0) 1273 333 911

For more information about Allianz health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

How to make a claim with Allianz Worldwide:

• To make a claim with Allianz, firstly we must look at the type of treatment you are claiming for. Certain medical treatments will require 'pre-authorization' with Allianz eg. Hospital treatment.
• Pre-authorisation is getting approval from your insurance company, prior to receiving your treatment. The policy holder will need to complete a form and a 'Treatment Guarantee' will be issued.
• When claiming for treatments that don’t require pr-authorization, the policy holder will pay for treatment and complete a claim form for reimbursement.
• In the case of a medical emergency, you do not need pre-authorisation.

The Allianz Helpline can provide you with assistance throughout the claims process. Allianz Indonesia members can use the service to discuss their policy benefits and receive instructions on how to claim.

Contact the Allianz Helpline on +353 1 630 1301

24 hours a day, 365 days a year

Find out:

• Which treatments need pre-authorisation with Allianz Wordlwide
• How to obtain a Treatment Guarantee from Allianz Worldwide
• How to claim for treatments that do not require pre-authorisation
• How to preauthorize treatment in the event of an emergency

Other:

• Fully completed claim forms are processed and paid to your bank within 48 hours.
• Allianz members can track their claims using Allianz' Online Services.
• Allianz Members will receive email notifications from Allianz throughout the process of the claim.
• Allianz customers are free to choose their preferred doctors and medical facilities.
• For help on making a claim or to confirm which treatment you are entitled to, customers can speak with an Allianz consultant using the 24 hour Helpline +353 1 630 1301.

For more information about Allianz health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.

Which treatments need pre-authorisation with Allianz Worldwide?

Pre-authorisation is getting approval from your insurance company, prior to receiving your treatment. The policy holder will need to complete a claim form and a 'guarantee of treatment' will be issued.

Allianz members can go online to view their policy benefits, or speak with an Allianz consultant via the 24 hour Allianz Helpline to confirm which treatment they are entitled to and which treatments will require pre-authorisation.

The following treatments require pre-authorisation with Allianz.

• All in patient treatment
• Diagnostic scans: MRI (Magnetic Resonance Imaging), PET (Positron Emission Tomography) and CT-PET scans
• Maternity treatment: routine maternity care and treatment for pregnancy complications
• Home nursing
• Palliative care and long term care
• Cancer treatment
• Outpatient occupational therapy
• Outpatient rehabilitation treatment
• Medical Evacuation and Repatriation: emergency air transportation, repatriation to home country, expenses for accompaniment of one person, repatriation of mortal remains.

Please note: Allianz classes treatment as '1' or '2':

1. If treatment guarantee is not obtained, Allianz has the right to decline the claim.
   If Allianz deems the treatment medical necessary, only 80 percent of the entitled treatment will be reimbursed.
2. If treatment guarantee is not obtained, Allianz has the right to decline the claim.
   If Allianz deems the treatment medical necessary, only 50 percent of the entitled treatment will be reimbursed.

How to obtain a Treatment Guarantee from Allianz Worldwide

1. Download a Treatment Guarantee form from the Allianz website.
2. Have your doctor or physician complete the relevant sections of the Treatment Guarantee form.
3. Complete the form and scan and email to:
   medical.services@allianzworldwidecare.com Or you can fax to: 353 1 653 1780 or post to the address shown on the form.
4. It is important that you send your completed form 5 days prior to treatment, to avoid any delay in receiving your treatment.
5. If your treatment is scheduled within 72 hours, customers can call the Allianz Helpline to submit your Treatment Guarantee over the phone.

Please note: You must submit a treatment guarantee prior to receiving treatment. If a treatment guarantee is not obtained, Allianz may decline the claim all together or reimburse only 50 to 80 percent of your treatment.

How to claim for treatments that do not require pre-authorisation

To claim for treatment that does not require pre-authorisation (such as outpatient or dental treatment):

1. Download a Claim Form from the Allianz website and bring this with you to your medical appointment.
2. At your medical appointment you will need to pay for your treatment.
3. Ask your doctor or health care provider to submit an invoice which states your diagnosis, medical treatment received, and the medical fees charged.
4. Complete the Claims Form (you will complete section 1-5 and the medical provider will complete 6-7).
5. Attach original receipts or any documentation requested.
6. Send the completed claim form to Allianz (address is shown on form).
7. An email will be sent to notify the customer of receipt of claim.
8. Fully completed claim forms are processed and paid to your bank within 48 hours.
9. Allianz will notify you via email within 48 hours if further information is required (this will incur additional time to process your claim).

Please note: You can track your claim using the Allianz Online Services.

How to preauthorize treatment in the event of an emergency

1. In the event of an emergency, a Treatment Guarantee is not required.
2. If you require emergency treatment, you must contact the Allianz Helpline within 48 hours of the accident or health event.
   
   Contact the Allianz Helpline on +353 1 630 1301
   
   24 hours a day, 7 days a week
3. The Allianz Helpine will take down details of your treatment details, treating doctor and hospital.
4. Allianz will arrange a direct settlement if possible with the treating hospital or medical facility.

For more information about Allianz health insurance plans, or to receive a free Health Insurance Quote, please contact one of our dedicated advisers today.